Please note headboard is not included.
Please note wood may be visible through the Classic fabrics.
Divan base is manufactured by British Bed Company
View our Warranty Info
Warranties specifically cover the framework and structure of your furniture as well as manufacturing or material defects. Natural wear and tear, or damages that occur due to misuse, negligence or incorrect assembly are not protected under warranty.
Nova Outdoor Living warranties are valid for the UK mainland only, from the date of delivery and are valid for the original purchaser only. Items sold on to third parties will not be covered. International orders will only be offered a 1-year guarantee, from the date of purchase, no matter the warranty advertised on the specific product. Warranties do not cover commercial use.
In addition to the structural warranty, Nova Outdoor Living offer a 3-year warranty covering fading, cracking, peeling, and snapping on all synthetic weave. All accessories are covered by a 1-year limited warranty. Our warranty does not cover glass, zips, fabric, and fillings. Nova Outdoor Living reserve the right to repair and/or replace parts rather than a complete item at their discretion
Rattan Garden Furniture
Oyster Weave: 7-year warranty.
Heritage Weave: 7-year warranty.
Classic Weave: 5-year warranty.
Slate Grey rattan furniture comes with a 5-year warranty as opposed to the 7-year warranty that comes with the Whitewash and Willow furniture.
Nova Outdoor living rattan furniture comes with a 5-7-year limited warranty depending on weave type and individual set. Please check product listing for correct warranty information.
Warranties on rattan garden furniture cover structural damage, rust, and fade. Natural wear and tear is not covered by the warranty.
2-5-year limited warranty depending on individual set. Please check product listing for accurate warranty information.
5-year limited warranty.
Warranties on fabric garden furniture cover structural damage, rust, and fade. Natural wear and tear is not covered by the warranty.
The fabric is not covered for dirt or stains unless the item has arrived damaged.
1-year limited warranty.
Damage to a parasol canopy, such as rips and tears, are covered by warranty on all parasols.
The crank and tilt operation system on an aluminium crank & tilt parasol is covered under warranty.
Damage to parasols including bending and damage from high winds are not covered.
It is recommended that parasols are used in conjunction with a suitable base and never used in windy conditions.
Garden furniture cushions are not covered under warranty unless they have arrived damaged.
All cushions for garden furniture sets should be stored indoors when not in use unless it is directly stated that the specific cushions can be left outside. Even when covers are used to protect the furniture, cushions should be stored inside.
If the cover has ripped at the seams, then this will be covered by warranty. Covers ripped through force or cut by scissors will not be replaced.
Covers may endure some fading when exposed to direct sunlight, colour fading is not covered by warranty.
Warranties on Mirador Aluminium Pergolas cover any defects in material under normal use during the warranty period of 5 years.
Natural wear and tear is not covered by the warranty. The warranty also does not cover malfunctions or damage caused by extreme weather conditions like high winds or storm damage or malfunctions or damage caused by inappropriate use.
All Nova Oyster products are manufactured using exclusive Duracore Rattan which has been specially designed to withstand all weather conditions including rain, snow, sun and frost.
The Oyster Collection can be left outside all year round and only requires warm soapy water or a light jet wash to clean.
Classic Collection (Flat Weave)
Made using high quality weatherproof PE Rattan and 100% aluminium frames.
The Classic Collection can be washed down with warm soapy water or a light jet wash in early Spring to thoroughly clean through.
All Nova Heritage products are manufactured using exclusive Duracore Rattan which has been specially designed to withstand all weather conditions including rain, snow, sun and frost.
Aluminium frames and PE half-round or full-round rattan meaning it is weatherproof and can be left outdoors year-round.
The Heritage Collection only requires warm soapy water or a light jet wash to clean.
Fabric Furniture Care
Liquid spillages should be cleaned immediately with tap water or soapy water.
For tougher, more stubborn stains Nova advise cleaning immediately with a solution of: 150ml of bleach, 40ml of mild soap, 2 litres of water. Using a soft bristle brush, allow to soak for 15 minutes, then rinse thoroughly until all soap residue is removed.
Cushion covers are machine washable.
The cushions are not weatherproof. Storing them inside or in a storage box is recommended when not in use.
Do not cover the Polywood table with a PVC-backed polyester cover unless you have a protective layer between the PVC-backing and the Polywood tabletop
It is recommended that the parasol remains closed when not in use and is always kept closed in extreme windy conditions.
Canopy can be machine washed. To dry, place back on to frame on a sunny day.
Tranquility Collection By Nova Outdoor Living
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